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Fee Schedule

Fees

Correct as of 8 July 2024

Before School Care - includes breakfast

Permanent Bookings $22

Casual Bookings $24

After School Care - includes afternoon tea

Permanent Bookings $27

Casual Bookings $29

Vacation Care and Student Free Days - includes breakfast and afternoon tea

$65 - base daily rate. There may be additional fees for incursion and excursions.

These are the fees charged before any eligible rebates are applied to your account.

Additional Fees

Late Collection

$20.00 per child - from 6:00pm to 6:15pm

+ $1.00 per minute per child - after 6:15pm

If a pattern of lateness occurs, further additional charges will be added to your account per term.

First offence - usual late fees apply (reminder email from management)

Second offence - usual late fees apply and an additional $25.00 per child is added (second reminder email from management)

Third offence - usual late fees apply and an additional $50.00 per child is added (formal letter from nominated supervisor)

Forth offence - usual late fees apply and care suspended for Two (2) days (formal letter from nominated supervisor)

Ongoing occurrences (5+) - usual late fees apply and the nominated supervisor will advise approved provider and your enrolment may be cancelled

Non-Notification - After School Care and Vacation Care

$15.00 per child per occasion

If the Service is required to contact you regarding the whereabouts of your child, you will automatically be charged a non-notification surcharge. Please mark all absences prior to 2:00pm via the Xplor mobile device app.

Failure to Sign Out

$10.00 per family per occasion

Refund of account upon permanent departure from the Service 

$10.00 administration processing fee

Processing of a direct deposit payment

$10.00 administration processing fee per transaction

Bookings & Cancellations

Permanent Bookings

Children are attending on a regular basis each week or fortnight. These are the regular days you require care for the whole year. These fees attract a slight discount as per the service 'Setting, Reviewing and Managing Fees' policy.

Cancellation of permanent bookings: All fees associated with permanent bookings, should the child not attend care due to any reason (including illness), shall be required to be paid in full if the service is not notified more than seven (7) working days prior to the booking.

Casual Bookings

Children are attending on an 'as needed' basis. These fees attract a slightly higher fee as per the service 'Setting, Reviewing and Managing Fees' policy due to the nature and irregular pattern of attendance. 

Cancellation of casual bookings: All fees associated with casual bookings, should the child not attend care due to any reason (including illness), shall be required to be paid in full if the service is not notified more than twenty four (24) hours prior to the booking.

Vacation Care Bookings

These bookings are during the school holiday period or on pupil free days. Parents/guardians must make these bookings as 'casual' bookings via the My Family Lounge mobile device app. More information regarding these bookings can be found on the program.

Cancellation of vacation care bookings: All fees associated with vacation care bookings, should the child not attend care due to any reason (including illness), shall be required to be paid in full if the service is not notified more than fourteen (14) days prior to the commencement of Vacation Care.

Payments
  • All families will need to adhere to the Service 'Setting, Reviewing and Managing Fees' and 'Bookings and Cancellations' policies. These can be found on our Policy and Procedures page.
     

  • All accounts must be kept in advance, and as a minimum, fees must be paid one (1) week in advance.
     

  • Fees are paid using the direct debit system. Details can be updated via the My Family Lounge mobile device app or by contacting the Service. The direct debit system is run on a Thursday and payments may take up to 48 hours to show on your bank statements. The minimum fee to withdraw from accounts is $5.00.
     

  • There are no EFTPOS facilities or cash kept on site.

Statements / Receipts
  • A Statement of Entitlement is available via your Xplor app. Open app, select finance, select Kelvin Grove State C...>, show statement. This will indicate the amount to be deducted from your account and does not include any additional surcharges. You can also request a copy of your statement to be emailed to you.
     

  • It is the parent/guardians' responsibility to notify the Service if any discrepancies occur with payments or Child Care Subsidy during processing.

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